Service Management System Review – Does it really matter?
Branimir Valentic
So, you have implemented a Service Management System (SMS) according to ISO/IEC 20000. You wonder – does anyone care? “Anyone”...
So, you have implemented a Service Management System (SMS) according to ISO/IEC 20000. You wonder – does anyone care? “Anyone” means your superior. Try, just for few moments, to put yourself in your CIO’s shoes:...
