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ISO-20000-ITIL-blog

Tag: “Service Asset and Configuration Management”

What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?
From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management...
From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management (SACM) as complicated. I have to tell you that you are not alone. I do...
Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions....
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions. Although that’s good for consultants (there are always potential customers), people inside the IT Service...
Three main activities to set up ITIL Service Asset and Configuration Management
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for...
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for processes. The first time I had a project task to establish a Service Asset and...