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ISO-20000-ITIL-blog

Tag: “service catalogue”

What is the relationship between Service Level Management and the Service Catalogue in ISO 20000?
Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about...
Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about delivering IT services begins. That gives the service provider an opportunity to make official which...
How to overcome barriers while implementing the Service Catalogue according to ITIL
Service Catalogue… it’s always an interesting, but controversial topic. There are many different ideas and views on the topic. It’s...
Service Catalogue… it’s always an interesting, but controversial topic. There are many different ideas and views on the topic. It’s hard to say which one of them is right and which is wrong. And, that’s...
ITIL Service Charter – From Strategy to Design in Service Portfolio Management
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
Choosing four main inputs for the ITIL/ISO 20000 Service Catalogue to avoid bureaucracy
Let me introduce you to Alex, a young engineer who proved his competence and became an important member of his...
Let me introduce you to Alex, a young engineer who proved his competence and became an important member of his organization’s IT Service Management (ITSM) team. He got a new assignment – to create the...