ISO-20000-ITIL-blog

Tag: “Service design”

Service Catalogue – Defining the service
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of...
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of the services grow as well. Situations where everyone can define their own service with respective...
IT Service Continuity Management – waiting for the big one
Rarely do I find ITIL to be identified with service continuity. Considering the extent of ITIL – it’s understandable. As...
Rarely do I find ITIL to be identified with service continuity. Considering the extent of ITIL – it’s understandable. As the name implies, something shouldn’t be stopped or broken in continuity, as most likely it...
Availability Management – calculating for improvement
By providing IT services, a service provider creates value that a customer receives. To avoid a gap between (customer) expectations...
By providing IT services, a service provider creates value that a customer receives. To avoid a gap between (customer) expectations and reality (of how services are provided), the value created should be measured. There are...
Design coordination process – creating a solid foundation
So, you are an (IT- architecture, services or application) designer looking at ITIL and wondering to yourself: “What’s in it...
So, you are an (IT- architecture, services or application) designer looking at ITIL and wondering to yourself: “What’s in it for me?” (Other than that one part of the lifecycle designated to service design… and...
Service Design in ITIL
Sahil Lavingia: “Design is shrinking the gap between what a product does and why it exists.” Service Design is the...
Sahil Lavingia: “Design is shrinking the gap between what a product does and why it exists.” Service Design is the fifth and final lifecycle stage we will discuss in general terms. It logically happens after...
Service Catalogue – a window to the world
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it...
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it is often seen with different eyes. What is it, what should it contain, how should...