Service Operation in ITIL
Drago Topalovic
Service Operation is a service lifecycle stage where everything happens. Operation is a place where all we did in Strategy, Design...
Service Operation is a service lifecycle stage where everything happens. Operation is a place where all we did in Strategy, Design and Transition finally makes sense. Operation will show if the job we did in previous...
Incident Management in ITIL – solid foundations of operational processes
Branimir Valentic
I am sure that you have heard users of an IT service say that they have problems, errors, malfunctioning or...
I am sure that you have heard users of an IT service say that they have problems, errors, malfunctioning or something similar when there is degradation in the service. Based on ITIL methodology, they are...
