ISO-20000-ITIL-blog

Tag: “Service Request”

Tips and tricks for using the ITIL standard change mechanism
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it...
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it a user, or someone from the IT Service Management (ITSM) team) don’t consider resetting a...
Managing Service Requests in ITIL/ISO 20000 using the Service Request record
Once, when I started working for a multinational company, I needed my laptop to be installed. The first issue was...
Once, when I started working for a multinational company, I needed my laptop to be installed. The first issue was that there was only kind of (meaning – with very narrow functionality) a Service Desk....