SPRING DISCOUNT
Get 30% off on toolkits, course exams, and books.
Limited-time offer – ends May 26, 2022
Use promo code:
SPRING30
ISO-20000-ITIL-blog

Tag: “Service strategy”

ITIL CSI 7-step improvement process: How to analyze and present findings
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the...
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the following article if you haven’t already: ITIL CSI 7-step improvement process: What is it all...
ITIL CSI 7-step improvement process: Start gathering the data
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core...
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core of the ITIL CSI: 7-step improvement process. In my honest opinion, this process is the main...
ITIL CSI 7-step improvement process: What is it all about?
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while...
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while providing value to customers. But, while ITSM-oriented organizations generally can cope with the concept of...
ITIL Strategy Plan – Are you sure you have this document?
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not...
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not mean that everything is very easy,” and personally, I couldn’t agree more. Most IT organizations...
ITIL – Service Provisioning: Shared model
Every now and then, I get that ultimate ITSM question: “Why should my organization implement ITIL principles?” And while there...
Every now and then, I get that ultimate ITSM question: “Why should my organization implement ITIL principles?” And while there are many non-financial benefits to implementing ITIL (such as service quality or transition readiness), for any...
Vital Business Function according to ITIL principles
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...