ITIL Service Charter – From Strategy to Design in Service Portfolio Management
Neven Zitek
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
ITIL Financial Management – Charging as a moment of truth
Branimir Valentic
When taking part in some of the ICT-related conferences, I meet many people working in many different industries and company...
When taking part in some of the ICT-related conferences, I meet many people working in many different industries and company sizes. Of course, since working environment dictates daily activities and the issues they live with,...
How to measure Incident Management efficiency according to ITIL
I remember a situation when most of the users were quite satisfied with the functionality of a service, but when...
I remember a situation when most of the users were quite satisfied with the functionality of a service, but when things got tough – completely different situation. There were a lot of complaints about the...
How to use ITIL to avoid 50% of IT project failures
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when...
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when I entered the Project Management world, I was told that as many as half of...
5 ways ITIL can help your small business grow
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy...
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy those services. Is that wrong? Certainly not – quite the contrary, that’s a business-oriented approach,...
