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ISO-20000-ITIL-blog

Tag: “service”

ITIL Access Management – where do you think you’re going?
As part of an IT organization, how would you rate your relationship with the Human Resources (HR) department? If your...
As part of an IT organization, how would you rate your relationship with the Human Resources (HR) department? If your answer is “good,” I’ll assume that you joined your IT organization very recently. As far...
Service Portfolio Management – Services, where do they come from?
I am sure you noticed, throughout the framework, that everything is about service: service availability, capacity, continuity… From my experience,...
I am sure you noticed, throughout the framework, that everything is about service: service availability, capacity, continuity… From my experience, the customer is also (somewhere) in the middle. But no services – no customer. Or…...
Demand Management – shaping your supply
So…you started considering a service. Where to begin? It’s easier than you might think: Understand customers’ demand. If you don’t...
So…you started considering a service. Where to begin? It’s easier than you might think: Understand customers’ demand. If you don’t have customers yet, you must predict it. Why? Because if you don’t manage demand, a...
Strategy Management for IT Services – holding your steering wheel
There is a process in the scope of ITIL whose results are highly important for the organization, yet the process...
There is a process in the scope of ITIL whose results are highly important for the organization, yet the process is very rarely implemented. It’s Strategy Management for IT Services. Can you imagine an organization...
Knowing your herd – Service Asset and Configuration Management (SACM)
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same...
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same with having overview and manage your assets. If you have same service asset in more...
ISO 20000 – The perfect way to improve IT services
In the Information Society in which we live there are many companies that provide IT services, but does every company...
In the Information Society in which we live there are many companies that provide IT services, but does every company care about customer satisfaction? In theory, everyone but the client knows that is not always...