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Choosing four main inputs for the ITIL/ISO 20000 Service Catalogue to avoid bureaucracy
Let me introduce you to Alex, a young engineer who proved his competence and became an important member of his...
Let me introduce you to Alex, a young engineer who proved his competence and became an important member of his organization’s IT Service Management (ITSM) team. He got a new assignment – to create the...
How ITIL can help cloud services
Cloud-based services, in comparison to traditionally delivered IT services (i.e., implemented in-house), changed the way people consume services. That’s particularly...
Cloud-based services, in comparison to traditionally delivered IT services (i.e., implemented in-house), changed the way people consume services. That’s particularly true for small businesses, which gained significant value because the cloud enabled them to use...