What are the content and purpose of the ISO 20000 SMS Plan?
Branimir Valentic
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO...
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO 20000-based Service Management System (SMS), the first step (or, certainly, one of the first) would...
How to define the scope of the SMS in ISO 20000
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And,...
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And, then the headache starts. Let’s assume you already have ISO 9001 or ISO 27001 in place, and...
