ITIL/ISO 20000 supplier performance report – The moment of truth
Branimir Valentic
Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t...
Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t have them. It’s logical to look elsewhere for them, i.e., to find someone who has...
What is the relationship between Service Level Management and the Service Catalogue in ISO 20000?
Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about...
Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about delivering IT services begins. That gives the service provider an opportunity to make official which...
ITIL Supplier Management and Service Level Management – How to put the two in balance
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely,...
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely, it’s a rare situation that a company provides and/or supports service(s) and has all necessary...
