ITIL mini case studies: Applying lessons learned to increase quality of a service
Branimir Valentic
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the...
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL). But, there is something even better. Any guesses? It’s...
Neven Zitek