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ISO-20000-ITIL-blog

Tag: “Training”

How personal certificates can help your company’s IT Service Management
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes...
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes a (significant) difference. I have seen, many times, companies that struggle with personal certificates for...
How to perform ISO 20000 training and awareness
Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s...
Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s (free) judgement. ISO 20000 is not an exception – there is a direct requirement related...
What resources are needed to maintain your ISO 20000-based SMS?
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually,...
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually, a good idea can be an important distinguishing factor for a successful implementation. But, experience...
New ITIL Practitioner Guidance book – what does this mean for your certification and implementation?
ITIL implementation is usually pretty challenging. Hundreds of pages explain processes you want to implement (and need to explore), their...
ITIL implementation is usually pretty challenging. Hundreds of pages explain processes you want to implement (and need to explore), their application in the live environment and struggles with people, processes, and services once you implement...
What’s needed for successful ISO 20000 certification of your company?
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical...
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical moment in the ISO 20000 implementation lifecycle). For that milestone your SMS (Service Management System) has...
ITIL training – Why would a company invest money into it?
Sometimes, while talking to people from the IT industry and discussing ITIL – I notice the same pattern once we get to...
Sometimes, while talking to people from the IT industry and discussing ITIL – I notice the same pattern once we get to the training topic. Those who are familiar with ITIL, and are aware of the benefits...