ISO-20000-ITIL-blog

Tag: “transition”

12 steps in the transition from ISO 20000 2011 to 2018 revision
Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous...
Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous version. The new version of ISO 20000:2018 adopts the HLS (High Level Structure). This structure...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...