ISO-20000-ITIL-blog

Tag: “underpinning contract”

ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences
Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly,...
Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly, I always receive a bunch of questions related to the Service Level Agreement (SLA; i.e.,...