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ISO 20000 document template:

Service Level Requirements (ISO 20000)

The purpose of this document is to record all service requirements and characteristics aiming to provide basis to negotiate agreed service level targets.

The document is optimized for small and medium-sized organizations – we believe that overly complex and lengthy documents are just overkill for you.

This document is an appendix. The main document is not included in the price of this document and can be purchased separately: Service Level Management Process.

DOCUMENT FEATURES

OVERVIEW

Price US$ 19.90 Compliant with ISO/IEC 20000-1:2018 clauses 8.2.2, and 8.3.3 Format MS Excel 2013, MS Excel 2016, MS Excel 2019 Number of pages 3 sheets Document language English

USABILITY

Can I edit the document?

Yes. The document is fully editable – just enter information specific to your company.

Can I use this to become certified?

Yes. The documentation template may be used for ITIL / ISO 20000 certification audit purposes.

Well-defined instructions

Document templates contain an average of twenty comments each, and offer clear guidance for filling them out.

Designed with your company in mind

The template was created for small and medium-sized businesses.

Want to see what the documents look like?

Schedule a free presentation, and our representative will show you any document you're interested in.

PREVIEW Service Level Requirements TEMPLATE

  • The document is fully editable so that you can adapt it to your company design.
  • Documents include placeholder marks for all information you need to complete.
  • Each document includes comments and information, which guides you through completion.

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FAQS: BUYING THE ITIL® AND/OR ISO 20000 INDIVIDUAL DOCUMENT TEMPLATES

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After payment confirmation, we'll send you an email that contains a link to download the document. It's super easy.

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You may pay with major credit card, or via wire transfer from your bank account.

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Which currencies are accepted?

We can accept 50-plus common currencies for payment, including Swiss Francs, US Dollars, British Pounds and Euros.