ISO 20000 Tools

ISO 20000 implementation duration calculator

How long is your ISO 20000-1:2018 implementation going to take? What are the main factors that influence the project duration? What should be done to speed things up? This calculator will help you estimate the time needed for your 20000-1:2018 implementation and give you an idea of the main factors that will influence the project duration.

ISO 20000 Gap Analysis Tool

The ISO 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements.

The ISO 20000 Gap Analysis Tool can be used to check your organizations conformability with ISO 20000 requirements.

ISO 20000 Tools Designed to Make Your Life Easy

Here at the 20000Academy, we have created our whole service around the idea that you don’t need a costly consultant to hold your hand. You just need the right documents, the right IT Service Management (ITSM) tools and the right advice and you can easily implement ISO 20000 (and at a tenth of the cost).

These tools, together with a range of other free resources, are designed to give you the clarity and understanding you need to ensure a smooth, hassle-free implementation of the standard.


Branimir Valentic
ISO 20000 expert


Get free expert help with your
ISO 20000 documentation