Show me desktop version
CALL US +1 (646) 759 9933

ITIL® and ISO 20000 Premium Documentation Toolkit

The smartest, most cost-effective route to ITIL and ISO 20000 implementation

Our documentation toolkits enable you to implement ITIL and ISO 20000 all by yourself. With a simple and easy to understand process (plus loads of support from us) you can save over 90% of the cost compared with hiring expensive consultants.

The Swirl logo is a trade mark of AXELOS Limited. Reproduced under licence from AXELOS Limited. All rights reserved.

Get all the help and support you need for your project

Want to find out more? Call us:
+1 (646) 759 9933

cards

100% secure online billing
AES-128bit SSL safe

Privacy Policy

Pricing & options

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.

Simon Eade
ProAV Ltd

BONUS FEATURES

Feel free to use our online tools:

  • ITIL Return On Investment (ROI) Calculator
  • ITIL Gap Analysis Tool
  • ISO 20000 Gap Analysis Tool

Ask any question you like, and never be left alone in the implementation. Our guarantee – we will answer all of your questions within 1 business day. You can ask us as many questions as you like – there is no limit, ever.

Included in your purchase of the ITIL/ISO 20000 Premium Toolkit is a free, one-on-one consultation with one of our resident experts. You’ll speak online in real time via Skype or GoToMeeting, at a time that’s convenient for you. Learn how to start, get your questions answered, and find out what comes next in your project.

After completing 5 documents yourself, we’ll review them for free and give you our comments on what you need to improve to make them compliant with the standards. In any case, you can always count on us :)

Toolkit Features

Price – US$ 949
Compliant with – ITIL guidelines and ISO/IEC 20000-1:2011
Documentation included – 106 templates in MS Word and MS Excel
Format – MS Office 2007, MS Office 2010, MS Office 2013
Documentation language – English. For other languages click here: Deutsch, Español
Documentation fully editable? – Yes. You can adapt any document by entering specific information for your organization.
Acceptable for ISO 20000 certification audit? – Yes. All documents required by ISO 20000 are included + other optional policies and procedures that are most commonly used.
Guidelines – Average of 20 comments per document template guiding you on exactly what to fill in, and how.
Delivery – Documents can be downloaded immediately after purchase.
Consultation included – Ask any questions on a live web conference with an expert. Plus a review of 5 documents you have completed.
Additionally included – List of documents where each template is marked as mandatory or optional.
Optimized for – Small and medium-sized organizations.
Free upgrades – Within one year of purchase.

Everything you need to know about the Premium Toolkit

Click to watch a comprehensive overview of the ITIL® & ISO 20000 Premium Documentation Toolkit. Get a clear understanding of how this product will help you implement ITIL and ISO 20000.

  • Get a clear explanation of the benefits
  • Learn exactly what is included
  • Get your key questions answered

Preview ALL documents in our toolkit completely free of charge

Get your free ITIL® and ISO 20000 documentation in less than 60 seconds.
See for yourself the clear, simple and high-quality documentation.
Discover the dramatic cost savings you achieve by avoiding consultants.
Get a BONUS set of tips on how to handle ITIL and ISO 20000 documentation.

View full size preview

View full size preview

ITIL® and ISO 20000 Premium Documentation Toolkit: Is it for you?

Optimized for SMEs – The toolkit is designed specifically for small and medium-sized businesses. This means you’re not overwhelmed with all the documentation that would be required for a massive multinational company. Instead we have optimized the documentation to cover your needs. Work for a larger company? Our templates are just as useful for you – you’ll just need a few additional documents. Click here to go to our Contact form, and request more information.
International documentation – We provide the toolkit in a wide range of languages. The quality and accuracy of the toolkit is maintained by ensuring only native speakers AND experienced ITIL and ISO 20000 experts translate the documents into other languages.
Suitable for any industry – The benefits of best practice in IT Service Management apply to whatever industry you’re in. Harnessing technology is fundamental to your success and so complying with ITIL and ISO 20000 can unlock a genuinely prosperous future. This toolkit, together with the support of the 20000Academy, allows you to achieve that.

Toolkit Documents

Below is a list of documents you’ll find in the toolkit – feel free to click each category to see which templates are included.

  1. Procedure for Document and Record ControlRead more
  2. Service Management System (SMS) PolicyRead more
  3. Service Management System (SMS) PlanRead more
  4. List of ServicesRead more
  5. Training and Awareness PlanRead more
  6. Corrective or Preventive Action FormRead more
  7. Communication ProcedureRead more
  8. Procedure for Internal AuditRead more
  9. Annual Internal Audit ProgramRead more
  10. Internal Audit ReportRead more
  11. Management Review MinutesRead more
  12. Corrective or Preventive Action FormRead more
  1. Event Management ProcessRead more
  2. Event Management CatalogueRead more
  3. Event RecordRead more
  4. Incident Management ProcessRead more
  5. Incident Management PolicyRead more
  6. Incident Measurements and MetricsRead more
  7. Incident CatalogueRead more
  8. Incident RecordRead more
  9. Major Incident ReportRead more
  10. Request Fulfillment ProcessRead more
  11. Service Request CatalogueRead more
  12. Service Request RecordRead more
  13. Service Request FormRead more
  14. Problem Management ProcessRead more
  15. Problem Management PolicyRead more
  16. Problem CatalogueRead more
  17. Problem RecordRead more
  18. Major Problem ReportRead more
  19. Known Error RecordRead more
  20. Minutes of Meeting of Major Problem ReviewRead more
  21. Access Management ProcessRead more
  22. Conflicts and ExceptionsRead more
  23. Business Relationship Management ProcessRead more
  24. Customer PortfolioRead more
  25. Customer Complaint ReportRead more
  26. Customer Satisfaction SurveyRead more
  27. Service Performance Review ReportRead more
  28. Customer Compliment ReportRead more
  29. Financial Management ProcessRead more
  30. Budgeting and ControllingRead more
  31. Service Desk FunctionRead more
  32. Technical Management FunctionRead more
  33. IT Operations Management FunctionRead more
  34. Operations LogRead more
  35. Shift Schedule and ReportRead more
  36. Application Management FunctionRead more
  37. Application PortfolioRead more
  1. Strategy Management for IT Services ProcessRead more
  2. Strategy PlanRead more
  3. Design Coordination ProcessRead more
  4. Service Design PackageRead more
  5. Capacity Management ProcessRead more
  6. Capacity PlanRead more
  7. Capacity Measurement ReportRead more
  8. Availability Management ProcessRead more
  9. Availability PlanRead more
  10. Availability Measurement ReportRead more
  11. IT Service Continuity Management (ITSCM) ProcessRead more
  12. IT Service Continuity PlanRead more
  13. Business Impact Analysis and RecoveryRead more
  14. Risk Assessment and TreatmentRead more
  15. IT Service Continuity Plan Test and Review ReportRead more
  16. Information Security Management ProcessRead more
  17. Information Security PolicyRead more
  18. Demand Management ProcessRead more
  19. Continual Service Improvement ProcessRead more
  20. Service Improvement PlanRead more
  21. Annual Internal Audit ProgramRead more
  22. Internal Audit ReportRead more
  1. Transition Planning and Support ProcessRead more
  2. Transition PlanRead more
  3. Change Management ProcessRead more
  4. Change Management PolicyRead more
  5. Request for Change and Change RecordRead more
  6. Minutes of Meeting CABRead more
  7. Change ScheduleRead more
  8. Service Asset and Configuration Management (SACM) ProcessRead more
  9. Service Asset and Configuration Management (SACM) PlanRead more
  10. Configuration Management Database (CMDB)Read more
  11. Service Validation and Testing (SVT) ProcessRead more
  12. Service Acceptance Criteria (SAC)Read more
  13. Test PlanRead more
  14. Release and Deployment Management (RDM) ProcessRead more
  15. Release and Deployment PlanningRead more
  16. Customer Release and Deployment PolicyRead more
  17. Change Evaluation ProcessRead more
  18. Knowledge Management (KM) ProcessRead more
  19. Knowledge Management PlanRead more
  20. Training and Awareness PlanRead more
  1. Service Portfolio Management ProcessRead more
  2. Service Portfolio ListRead more
  3. Business CaseRead more
  4. Change ProposalRead more
  5. Service CharterRead more
  6. Service Catalogue Management ProcessRead more
  7. Service CatalogueRead more
  8. Service Level Management ProcessRead more
  9. Service Level Agreement (SLA)Read more
  10. Operational Level Agreement (OLA)Read more
  11. Service ReportRead more
  12. Customer Agreement PortfolioRead more
  13. Service Level RequirementsRead more
  14. Supplier Management ProcessRead more
  15. Underpinning ContractRead more
  16. Supplier Performance ReportRead more
  17. Supplier Agreement PortfolioRead more

BACK TO TOP

Benefits of 20000Academy ITIL® & ISO 20000 Premium Documentation Toolkit

 

Every document template you need

You will get the complete collection of document templates needed to comply with ITIL and/or ISO 20000. All mandatory documents are included and they are fully acceptable for certification audit. And whichever toolkit you choose, they are available in a range of major languages.

For a full list of documents, please click here.

Quick_and_easy_to_fill_in_ALL

Quick and easy to fill in

We have completed 90% of the documents for you. In most cases you’ll only need to fill in the details specific to your company: business name, the people responsible and anything else unique to your organization. Each document contains comments guiding you every step of the way (including which elements are strictly required).

So you won’t have to guess which bits need your attention. You can be sure you’re completing the required documents with speed and accuracy.

 

Created by experts

You can trust the quality and accuracy of our toolkits. You have the peace of mind knowing that every word has been written and reviewed by leading ITIL and ISO 20000 experts. We’ve created the templates to make completion as simple and easy as possible. That means no headaches, no stress and no frustration.

Free-consultation-with-expert-included

Easily_customizable_documents_ALL

 

Easily customizable documents

All documents are in MS Word and MS Excel, so you can easily edit and adapt to the specific needs of your company. You can add your own logos and colors to the documents to match your organization’s brand and customize the headers and footers.

 

Clear implementation steps

All the documents are logically ordered in the exact sequence you need to follow. By completing the steps in the proper order you won’t miss anything important, with no confusion or chance of getting lost. And you’ll avoid wasting months of your time.

Clear_implementation_steps_Premium

Standardized_documents_ALL

 

Standardized documents

All the toolkit documents follow exactly the same structure and format to help with the speed and ease of completion. And so you’re not just filling in forms (however easy that makes the process) we also cross-reference all documents so you understand the relationship between them.

Designed specifically for SMEs

The ITIL & ISO 20000 Toolkit is designed specifically for small and medium-sized companies to reduce the cost and burden of implementation. For instance, you do not need to complete all the documentation required for a major multi-national corporation Instead we have developed our toolkits with the optimum number of documents required to cover your needs.

Designed-specifically-for-SMEs

ITIL® and ISO 20000 Premium Documentation Toolkit

ITIL_ISO20000_Premium_Documentation_Toolkit

Save 59% compared

with buying individual documents

US$ 949*

PROCEED TO CHECKOUT

Licensing for consultants

*Note on VAT for customers
from the European Union

 

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.

Simon Eade
ProAV Ltd

Get all the help and support you need for your project

FAQs: Buying the ITIL® and ISO 20000 Premium Toolkit

How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Which methods of payment do you accept?

We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.

Can I get a discount if I purchase the toolkit in two languages?

Yes, we will give you a 70% discount on the toolkit in a second language.

I’m still a little unsure if the toolkit is for me; is there a free trial?

Yes, just click on the “Download Free Preview” tab, add your name and email address and you’ll get a free preview demonstration of the documentation. You’ll be able to see how easy the templates are to complete.

Pricing & options for ITIL® and ISO 20000 documentation toolkits

ITIL® and ISO 20000 Toolkit Free Preview
ITSM Incident Management Toolkit
ITSM Business Relationship Management Toolkit
ISO 20000 Documentation Toolkit
ITIL® Documentation Toolkit
ITIL® and ISO 20000 Premium Documentation Toolkit
Price (US$)
Free
US$ 99
US$ 99
US$ 649
US$ 799
US$ 949
Included documentation
Number of documents
106 document previews
6 full documents
6 full documents
68 full documents
98 full documents
106 full documents
All documents needed to comply with ITIL guidelines

(preview only)
All documents required by ISO/IEC 20000-1

(preview only)
State-of-the-art documentation templates for managing business relationships in compliance with ITIL and ISO 20000

(preview only)
All documents needed to perform Incident Management

(preview only)
Fully compliant with
ITIL 2011 & ISO/IEC 20000-1
ITIL 2011 & ISO/IEC 20000-1
ITIL 2011 & ISO/IEC 20000-1
ISO/IEC 20000-1
ITIL 2011
ITIL 2011 & ISO/IEC 20000-1
Included support
Live consultation
30 minutes
30 minutes
30 minutes
2 hours
2 hours
3 hours
Unlimited support via email*
Support via Expert Advice Community*
Access to documentation tutorials
1 tutorial
6 tutorials
7 tutorials
13 tutorials
Included review of
3 documents
3 documents
5 documents
Available product languages
English, German, Spanish
English, German, Spanish
English, German, Spanish
English, German, Spanish
English, German, Spanish
English, German, Spanish
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
ITIL® and ISO 20000 Toolkit Free Preview
FREE
Included documentation
106 document previews
All documents needed to comply with ITIL guidelines (preview only)
All documents required by ISO/IEC 20000-1 (preview only)
State-of-the-art documentation templates for managing business relationships in compliance with ITIL and ISO 20000 (preview only)
All documents needed to perform Incident Management (preview only)
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Support via Expert Advice Community*
Available product languages
English, German, Spanish
ITSM Incident Management Toolkit
US$ 99
Included documentation
6 full documents
All documents needed to perform Incident Management
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 1 doumentation tutorial
Available product languages
English, German, Spanish
BUY NOW
Learn more
ITSM Business Relationship Management Toolkit
US$ 99
Included documentation
6 full documents
State-of-the-art documentation templates for managing business relationships in compliance with ITIL and ISO 20000
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Unlimited support via email*
Support via Expert Advice Community*
Available product languages
English, German, Spanish
BUY NOW
Learn more
ISO 20000 Documentation toolkit
US$ 649
Included documentation
68 documents
All documents required by ISO/IEC 20000-1
State-of-the-art documentation templates for managing business relationships in compliance with ITIL and ISO 20000
All documents needed to perform Incident Management
Fully compliant with ISO/IEC 20000-1
Included support
2 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 6 doumentation tutorials
Included review of 3 documents
Available product languages
English, German, Spanish
BUY NOW
Learn more
ITIL® Documentation Toolkit
US$ 799
Included documentation
98 documents
All documents needed to comply with ITIL guidelines
State-of-the-art documentation templates for managing business relationships in compliance with ITIL and ISO 20000
All documents needed to perform Incident Management
Fully compliant with ITIL 2011
Included support
2 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 7 doumentation tutorials
Included review of 3 documents
Available product languages
English, German, Spanish
BUY NOW
Learn more
ITIL® and ISO 20000 Premium Documentation Toolkit
US$ 949
Included documentation
106 documents
All documents needed to comply with ITIL guidelines
All documents required by ISO/IEC 20000-1
State-of-the-art documentation templates for managing business relationships in compliance with ITIL and ISO 20000
All documents needed to perform Incident Management
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
3 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 13 doumentation tutorials
Included review of 5 documents
Available product languages
English, German, Spanish
BUY NOW
Learn more

 

* Our guarantee – we will answer all of your questions within 1 business day. You can ask us as many questions as you like – there is no limit, ever.

ITIL & ISO 20000 Premium Documentation Toolkit
Consultant White Label Toolkit
Value-Added Partner
Purpose
Implement ITIL and/or ISO 20000 in your own company
Implement ITIL and/or ISO 20000 at your clients
Sell your value-added services together with 20000 Academy toolkits
Included documentation
Documentation can be used
for your own company only
for your own company + for 10 of your clients
(access to template previews only)
Number of documents
106
106
All required ITIL & ISO 20000 documents
White label templates
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation
3 hours
6 hours
(1 hour per month)
6 hours
(1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of
5 documents (total)
5 documents per month (for 6 months)
5 documents per each client
Access to internal 20000Academy ITIL & ISO 20000 Knowledgebase

(free for first 6 months)
Online expert training on ITIL and ISO 20000
Online sales training on ITIL & ISO 20000 products
ITIL & ISO 20000 Premium Documentation Toolkit
US$ 949
Purpose
Implement ITIL and/or ISO 20000 in your own company
Included documentation
Documentation can be used for your own company only
Number of documents 106
All required ITIL & ISO 20000 documents
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 3 hours
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents (total)
Consultant White Label Toolkit
Purpose
Implement ITIL and/or ISO 20000 at your clients
Included documentation
Documentation can be used for your own company + for 10 of your clients
Number of documents 106
All required ITIL & ISO 20000 documents
White label templates
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 6 hours (1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents per month (for 6 months)
Value-Added Partner
Purpose
Sell your value-added services together with 20000 Academy toolkits
Included documentation
Access to template previews only
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 6 hours (1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents per each client
Access to internal 20000Academy ITIL & ISO 20000 Knowledgebase
Online expert training on ITIL and ISO 20000
Online sales training on ITIL & ISO 20000 products

Not sure which is the best option for you? Speak to our consultants for free.

Schedule free consultation

Learn more about the 20000Academy

 

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as ISO 27001, ISO 9001, ISO 14001, OHSAS 18001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

100% Secure Online Billing

 

We use Secure Socket Layer (SSL) technology, the industry standard and among the best available today for secure online commerce transactions. All of your personal information, including credit card number, name, and address is encrypted so it cannot be read during transmission. You are protected by your credit card company in the case of a fraudulent transaction with any purchase.

cards

AES-128bit SSL safe Privacy Policy

Online payment services are provided by Plimus/BlueSnap.

Request callback
Request callback

Or call us directly

International calls
+1 (646) 759 9933