The benefits of ISO 9001 implementation in the call center industry
John Nolan
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether...
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the...
How to prepare your company for the ISO 9001 certification audit
Mark Hammar
So, you have created a Quality Management System (QMS) for your company using the requirements of ISO 9001, and you...
So, you have created a Quality Management System (QMS) for your company using the requirements of ISO 9001, and you need to get ready for your certification audit. What do you need to do to...
How SMEs can use ISO 9001 to grow their business
Achieving ISO 9001 accreditation is a milestone for any business, and given the work, man hours, and finance involved this is...
Achieving ISO 9001 accreditation is a milestone for any business, and given the work, man hours, and finance involved this is especially true for any SME (small to medium-sized enterprise). Whatever the reasons for seeking compliance...
What questions to expect on the ISO 9001 certification audit
After you have created and implemented a Quality Management System (QMS) using the ISO 9001:2015 standard requirements, you will need...
After you have created and implemented a Quality Management System (QMS) using the ISO 9001:2015 standard requirements, you will need to have a third-party certification body perform a certification audit to declare that your QMS...
How to set up document approval/withdrawal within your QMS based on ISO 9001:2015
A Quality Management System (QMS) will always need some way to control documented procedures; even if you try to reduce...
A Quality Management System (QMS) will always need some way to control documented procedures; even if you try to reduce their number to a minimum, you will still need to provide some documented procedures. Even...
Using ISO 9001 to win public tenders – A guide for SMEs
SMEs (small and medium-sized enterprises) are in a better position to win major public tenders than ever before. As public...
SMEs (small and medium-sized enterprises) are in a better position to win major public tenders than ever before. As public service and government organizations look to save money and encourage local trade, the trend is...
