How to achieve organizational excellence with ISO 9001: A case study
Tom Taormina
Business leaders are on a continual quest to maximize profits and customer satisfaction. Unfortunately, many see quality management as an...
Business leaders are on a continual quest to maximize profits and customer satisfaction. Unfortunately, many see quality management as an overhead expense. If quality professionals are to be more proactive in organizational success, as suggested...
How to perform an ISO 9001 audit of top management without fear
Carlos Pereira da Cruz
You are a junior internal auditor and the internal audit manager assigned you the responsibility to audit top management in...
You are a junior internal auditor and the internal audit manager assigned you the responsibility to audit top management in your organization. Are you afraid of the situation? Read this article to find out how...
How to create beneficial supplier partnerships in ISO 9001
During implementation of ISO 9001:2015, productive supplier partnerships are a crucial part of making each party involved in the process...
During implementation of ISO 9001:2015, productive supplier partnerships are a crucial part of making each party involved in the process satisfied. Clause 8.4 (Control of externally provided processes, products and services) of ISO 9001 requires...
The history and future of the ISO 9000 series of standards
Those who are invested in Quality Management System implementation and operation may find that understanding its genesis can greatly enhance...
Those who are invested in Quality Management System implementation and operation may find that understanding its genesis can greatly enhance their ability to be more effective facilitators – especially given that some of you were...
Bridging the communications gap with management in the context of ISO 9001
For most organizations, from the first mention of implementing a formal management system, a barrier arises between the quality professionals...
For most organizations, from the first mention of implementing a formal management system, a barrier arises between the quality professionals and senior management. If creating a certified management system is for the purpose of meeting...
