ISO 9001 vs. AS9100
Mark Hammar
As you probably know, ISO 9001 is an international standard for implementing a quality management system, and is maintained by the...
As you probably know, ISO 9001 is an international standard for implementing a quality management system, and is maintained by the International Organization for Standardization (ISO). As such, it is intended to be useable by any...
How to get Management Buy-in for ISO 9001
Can you achieve ISO registration without management buy-in? Are you one of the quality professionals asking yourself this question as...
Can you achieve ISO registration without management buy-in? Are you one of the quality professionals asking yourself this question as you look into implementing ISO 9001 in your organization? While it may be possible to...
ISO 9001 vs. Lean: How they compare and how they are different
Have you considered adding Lean manufacturing methodologies to your quality management system as a way of focusing the improvement activities?...
Have you considered adding Lean manufacturing methodologies to your quality management system as a way of focusing the improvement activities? If so, you are amongst many companies that realize they can save time and money...
Handling customer satisfaction with code of conduct and complaints procedure
Ana Meskovska
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a...
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a necessity that can be often overlooked, or simply put on hold – i.e., “continually postponed.”...
Six greatest myths about ISO 9001
Even though ISO 9001 has been around for years, and many people know about it, the amount of misinformation that...
Even though ISO 9001 has been around for years, and many people know about it, the amount of misinformation that surrounds the standard is surprising. Where do these myths come from, and what is the...
Main elements of handling customer satisfaction in ISO 9001
How often do you meet people who think that their customers are unsatisfied by the products and/or services that their...
How often do you meet people who think that their customers are unsatisfied by the products and/or services that their company offers? How often do you think about it? We all tend to believe in...
ISO 9001: Why it should be viewed as a business management system
Many people have the misconception that ISO 9001 is strictly for managing the quality department, but a closer look at...
Many people have the misconception that ISO 9001 is strictly for managing the quality department, but a closer look at the standard requirements easily shows that this is not the case. While the ISO 9001...
Choosing the best person for the job of quality management representative
While ISO 9001:2015 does not formally require a quality management representative, many companies have kept this position in place, as...
While ISO 9001:2015 does not formally require a quality management representative, many companies have kept this position in place, as it can help with managing the Quality Management System. As I previously mentioned in the...
Additional Responsibilities of Quality Management Representatives
If you have difficulty understanding what other roles the quality management representative could have, you are not alone. Even though...
If you have difficulty understanding what other roles the quality management representative could have, you are not alone. Even though ISO 9001:2015 does not formally require a quality management representative, many companies have kept this...
Some tips to make Document Control more useful for your QMS
Have you ever thought that a documented procedure for documents is unnecessary? Do you fail to see why this is...
Have you ever thought that a documented procedure for documents is unnecessary? Do you fail to see why this is such an important requirement of any Management Standard (ISO 9001, but also ISO 14001, ISO...
Monitoring and Measurement Equipment Control
ISO 9001 Clause 7.6 is often quickly looked over without much thought, but what is it really all about? In...
ISO 9001 Clause 7.6 is often quickly looked over without much thought, but what is it really all about? In a recent article, Monitoring and Measurement: The basis for evidence-based decisions, I discussed the importance of...
Analysis of data obtained from Monitoring and Measurement
As I mentioned in my article on Monitoring and Measurement: The basis for evidence-based decisions, if your company is to try...
As I mentioned in my article on Monitoring and Measurement: The basis for evidence-based decisions, if your company is to try to make good evidence-based decisions to improve its effectiveness and efficiency, the evidence needs to...
How Product Requirements work in ISO 9001
Product Requirements are important to a company, as this is how you ensure that your product or service meets the...
Product Requirements are important to a company, as this is how you ensure that your product or service meets the needs of your customers. By doing this well, you can have great customer satisfaction. But,...
How to Write a Good Quality Policy
One of the first things to do when implementing a Quality Management System using the requirements of the ISO 9001...
One of the first things to do when implementing a Quality Management System using the requirements of the ISO 9001 standard is to write a Quality Policy for your company. In some ways, this sounds...
Purchasing in QMS – The Process & the Information Needed to Make it Work
How do the ISO 9001 requirements for the purchasing process change how your company purchases products or services? In general,...
How do the ISO 9001 requirements for the purchasing process change how your company purchases products or services? In general, there should be very little change, but the Quality Management Systems requirements may help to...
