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ISO 9001 Quality Management System (QMS) Documentation Structure
Updated: December 12, 2023. Usually, when people think of Quality Management System (QMS) documentation, they envision loads of documents and...
Updated: December 12, 2023. Usually, when people think of Quality Management System (QMS) documentation, they envision loads of documents and unnecessary bureaucratic procedures. This is because companies often go overboard when documenting their Quality Management...
How to make your QMS successful with ISO 9004
For many companies, getting an ISO 9001 certificate is the main goal; however, implementing a Quality Management System represents only...
For many companies, getting an ISO 9001 certificate is the main goal; however, implementing a Quality Management System represents only the beginning of the story. Continual improvement is one of the key principles of ISO...
Improving quality through effective training
Very often when people talk about managing quality, at one point they start talking about training. However, that is not...
Very often when people talk about managing quality, at one point they start talking about training. However, that is not because clause 6.2.2 from ISO 9001 refers to competencies and training, relating it to quality...
Effective complaints management in a QMS
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you...
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you think about improving your complaints management approach? Because an effective complaints management system can help...
Handling customer satisfaction with code of conduct and complaints procedure
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a...
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a necessity that can be often overlooked, or simply put on hold – i.e., “continually postponed.”...
Main elements of handling customer satisfaction in ISO 9001
How often do you meet people who think that their customers are unsatisfied by the products and/or services that their...
How often do you meet people who think that their customers are unsatisfied by the products and/or services that their company offers? How often do you think about it? We all tend to believe in...