IT Service Continuity Management – waiting for the big one
Branimir Valentic
Rarely do I find ITIL to be identified with service continuity. Considering the extent of ITIL – it’s understandable. As...
Rarely do I find ITIL to be identified with service continuity. Considering the extent of ITIL – it’s understandable. As the name implies, something shouldn’t be stopped or broken in continuity, as most likely it...
Building a world of knowledge – ITIL Knowledge Management
It’s no secret anymore that knowledge is seen as one of the most valuable assets – for individuals, as well...
It’s no secret anymore that knowledge is seen as one of the most valuable assets – for individuals, as well as for organizations. There are many frameworks, standards or methodologies used inside organizations… but they...
Availability Management – calculating for improvement
By providing IT services, a service provider creates value that a customer receives. To avoid a gap between (customer) expectations...
By providing IT services, a service provider creates value that a customer receives. To avoid a gap between (customer) expectations and reality (of how services are provided), the value created should be measured. There are...
Design coordination process – creating a solid foundation
So, you are an (IT- architecture, services or application) designer looking at ITIL and wondering to yourself: “What’s in it...
So, you are an (IT- architecture, services or application) designer looking at ITIL and wondering to yourself: “What’s in it for me?” (Other than that one part of the lifecycle designated to service design… and...
Business Relationship Management, Service Level Management… Too much management?
No, I don’t think so. They seem to be similar, but they are not. Let me explain why. Back to...
No, I don’t think so. They seem to be similar, but they are not. Let me explain why. Back to basics Why don’t we recall what they are all about. Business Relationship Management (BRM) has...
Events – a flood or mountain creek
It’s hard to live with them, but even harder without them. Events – indicators of a healthy environment or signs...
It’s hard to live with them, but even harder without them. Events – indicators of a healthy environment or signs of disease. According to ITIL, event can be defined as “any change of state that...
