5 excuses why IT organizations avoid ITIL implementation
Neven Zitek
In my line of work, even in this day and age I come across many IT organizations that don’t follow...
In my line of work, even in this day and age I come across many IT organizations that don’t follow any ITSM guidelines or principles. With a long history and widespread adoption within the industry,...
ITIL CSI 7-step improvement process: How to analyze and present findings
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the...
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the following article if you haven’t already: ITIL CSI 7-step improvement process: What is it all...
Free tools for ITSM – supporting IT Service Management for zero tool cost
Any application or computer program that enables you to run one or more IT Service Management processes is considered to...
Any application or computer program that enables you to run one or more IT Service Management processes is considered to be an ITSM tool. As with any application or program, there are a great number...
How to implement ITIL
ITIL® is probably the most adopted and most widely used approach for IT Service Management. It’s service based, easy to...
ITIL® is probably the most adopted and most widely used approach for IT Service Management. It’s service based, easy to understand and follow, and there are lots of documentation, training and consulting available on the...
ITIL Incident Management – How to separate roles at different support levels
Can you remember the days when each company employee used to have “his/her personal support IT guy”, or at least...
Can you remember the days when each company employee used to have “his/her personal support IT guy”, or at least a “favorite IT guy” they would call in any situation they thought even remotely related...
What ITIL roles can be combined in one person?
Just by looking at the sheer number of ITIL functions and roles may leave you wondering – how do you...
Just by looking at the sheer number of ITIL functions and roles may leave you wondering – how do you fit a limited number of IT staff into so many roles? It’s obvious that one...
