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ITIL V3 Change Management – at the heart of Service Management
ITIL® Change Management is one of my favorite – and, in my opinion, most exciting – processes within the ITIL...
ITIL® Change Management is one of my favorite – and, in my opinion, most exciting – processes within the ITIL best practices framework, and an important part of IT Service Management. By definition, a service...
ITIL Reactive and Proactive Problem Management: Two sides of the same coin
While ITIL Problem Management has a logical and easy-to-understand description, implementing Problem Management within your own organization is extremely challenging....
While ITIL Problem Management has a logical and easy-to-understand description, implementing Problem Management within your own organization is extremely challenging. It happens more often than not, that Problem Management doesn’t produce any of the desired...
ITIL Glossary
ITIL® may bring a structured, easy-to-understand and easy-to-implement framework, but it also uses clearly defined terminology that enables ITIL experts...
ITIL® may bring a structured, easy-to-understand and easy-to-implement framework, but it also uses clearly defined terminology that enables ITIL experts around the world to understand each other. As in any other field of interest, ITIL...
IT Service Management
IT Service Management is a practice that focuses on delivering IT services, and those services must be aligned with business...
IT Service Management is a practice that focuses on delivering IT services, and those services must be aligned with business needs. It’s a major shift from management of individual IT technologies and components. When we...
ITIL Processes and Functions – the breakdown
The ITIL best practices framework is based around five Service Lifecycle modules: Service Strategy, Service Design, Service Transition, Service Operation,...
The ITIL best practices framework is based around five Service Lifecycle modules: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, with each of them containing a number of ITIL Processes and...
ISO 20000 and ITIL – How are they related?
The ITIL® best practice framework provides excellent guidance for transformation of IT into an IT service-oriented organization, which delivers services...
The ITIL® best practice framework provides excellent guidance for transformation of IT into an IT service-oriented organization, which delivers services aligned with business needs in a cost-effective manner. However, implementation of ITIL doesn’t provide any...