ITIL & Accounting in IT organizations – not even half as boring as it sounds!
Neven Zitek
As a part of my job-related responsibilities, I’ve performed many IT due diligence analyses for customers, and one of the...
As a part of my job-related responsibilities, I’ve performed many IT due diligence analyses for customers, and one of the biggest problems I’ve encountered was identifying customers’ true IT costs. You’d imagine the process would...
ITIL Access Management – where do you think you’re going?
As part of an IT organization, how would you rate your relationship with the Human Resources (HR) department? If your...
As part of an IT organization, how would you rate your relationship with the Human Resources (HR) department? If your answer is “good,” I’ll assume that you joined your IT organization very recently. As far...
ITIL Release and Deployment Management Part 2 – deployment methods and early life support
For those of you who just tuned in, note that there is a part one of this article: ITIL Release and...
For those of you who just tuned in, note that there is a part one of this article: ITIL Release and Deployment Management Part I – General principles and service testing, so I suggest that you...
ITIL Release and Deployment Management Part I – General principles and service testing
I’m sure that I’m not the only witness of the “instant service deployment” practice, which is most noticeable in a...
I’m sure that I’m not the only witness of the “instant service deployment” practice, which is most noticeable in a MS Windows® environment where software used for service delivery (Active Directory, file sharing, e-mail, etc.) is...
ITIL Supplier management – the third party you depend on
According to my personal experience, anything that touches any part of IT infrastructure, or is even placed in close proximity...
According to my personal experience, anything that touches any part of IT infrastructure, or is even placed in close proximity to IT infrastructure, becomes the responsibility of IT. That last part is a joke, of...
Communication inside IT Service Management team – setup of joint vocabulary and criteria
The most known quote in the world: “Houston, we have a problem,” was spoken by Apollo 13’s Commander Jim Lovell....
The most known quote in the world: “Houston, we have a problem,” was spoken by Apollo 13’s Commander Jim Lovell. (Actually, he said, “Houston, we’ve had a problem,” but that’s not what we will discuss...
