ITIL Continual Service Improvement – don’t lose the momentum
Neven Zitek
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending...
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on an...
ITIL Service Level Management – making sure that what you want is what you get
As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a...
As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a few of them have business expectations against the services they provide in written form, and...
If anything shouldn’t be taken for granted… it’s Information Security Management
Branimir Valentic
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password...
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password change set up on the system. And, the answer included words like “my opinion,” “my...
ITIL Application Management Lifecycle – within IT Service Lifecycle
Everything we use on our computers and mobile devices are applications of some sort. Even now, as you’re reading this...
Everything we use on our computers and mobile devices are applications of some sort. Even now, as you’re reading this blog post, you are using an application for browsing the web. I’m guessing that you’ve...
Service Catalogue – Defining the service
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of...
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of the services grow as well. Situations where everyone can define their own service with respective...
Why ISO/IEC 20000: Reasons to certify
Drago Topalovic
When we consider the implementation of best practices and standards in service management, the first thing we have to consider...
When we consider the implementation of best practices and standards in service management, the first thing we have to consider is the motive....
