ITIL and ISO/IEC 20000 History: Parallel Worlds
Drago Topalovic
I was interested in the origins of ITIL and ISO 20000, and began looking it up on the internet and...
I was interested in the origins of ITIL and ISO 20000, and began looking it up on the internet and in literature. There are bits and pieces of info here and there, rumors and info...
Elements of Change Management in ITIL
Branimir Valentic
If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally,...
If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally, reluctant to changes. Changes impose high levels of risk and no one likes disruption in...
ITIL Continual Service Improvement – the never-ending story
Business needs are changing. It’s happening today and it will happen tomorrow. This isn’t exactly breaking news, but continual alignment...
Business needs are changing. It’s happening today and it will happen tomorrow. This isn’t exactly breaking news, but continual alignment and re-alignment of IT services as a business changes may be a surprise to some...
Facing reality – Measurements in ITIL
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know...
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know if you have to push the brake or if you have to speed up, if...
Service Catalogue – a window to the world
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it...
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it is often seen with different eyes. What is it, what should it contain, how should...
Taking care of relationships with ISO 20000
Antonio Jose Segovia
On occasion, you probably have thought about the complexity of personal relationships (with friends, with your family, with your spouse),...
On occasion, you probably have thought about the complexity of personal relationships (with friends, with your family, with your spouse), but have you thought about the complexity that exists in business relationships? The elements involved...
