ISO-20000-ITIL-blog

Tag: “Application Management”

ITIL Technical and Application Management – where to find experts throughout the lifecycle
Maybe, it will sound challenging, but it’s easier to setup the processes and functions in your IT Service Management (ITSM)...
Maybe, it will sound challenging, but it’s easier to setup the processes and functions in your IT Service Management (ITSM) organization than to manage them in the real life. ITIL provides you with a lot of...
Which roles do you need for ITIL Service Operation?
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers.  You...
Is the NOC (Network Operations Center) still viable according to ITIL?
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures,...
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures, operating levels, and responsibilities. This raises several very important questions (which are going to be...
ITIL and Service Asset Management Part II – managed throughout the lifecycle
Recently, I was taking part in a panel discussion dedicated to Software Asset Management (SAM). A few facts came out...
Recently, I was taking part in a panel discussion dedicated to Software Asset Management (SAM). A few facts came out as certain: it’s a hot topic, everyone has requirements towards SAM (or is already working...