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ISO-20000-ITIL-blog

Tag: “business”

How to choose an ITIL/ISO 20000 Incident Manager: 5 main characteristics
If you take a look at ITIL, there will be hardly any details about people who should be responsible for the...
If you take a look at ITIL, there will be hardly any details about people who should be responsible for the processes or functions while you implement them. OK, ITIL defines some responsibilities, whereas ISO 20000...
ITIL Service Charter – From Strategy to Design in Service Portfolio Management
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
5 ways ITIL can help your small business grow
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy...
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy those services. Is that wrong? Certainly not – quite the contrary, that’s a business-oriented approach,...
Vital Business Function according to ITIL principles
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...