8 crucial activities to maintain the ISO 20000-based SMS after the certification audit
Branimir Valentic
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite...
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite the contrary – it could be quite a complex project. But, implementing the SMS is...
Which questions will the ISO 20000 certification auditor ask?
Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I...
Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I would add – a lot of hassle and stress, too. And, once you are finished,...
ITIL training – Why would a company invest money into it?
Sometimes, while talking to people from the IT industry and discussing ITIL – I notice the same pattern once we get to...
Sometimes, while talking to people from the IT industry and discussing ITIL – I notice the same pattern once we get to the training topic. Those who are familiar with ITIL, and are aware of the benefits...
Why ISO/IEC 20000: Reasons to certify
Drago Topalovic
When we consider the implementation of best practices and standards in service management, the first thing we have to consider...
When we consider the implementation of best practices and standards in service management, the first thing we have to consider is the motive....
