ISO-20000-ITIL-blog

Tag: “Change management”

Tips and tricks for using the ITIL standard change mechanism
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it...
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it a user, or someone from the IT Service Management (ITSM) team) don’t consider resetting a...
What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is,...
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while...
What is an ITIL/ISO 20000 Release and Deployment Plan?
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and...
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT...
How to measure Change Management efficiency according to ITIL
A desire for efficiency is deeply rooted in most of the professionals I’ve met. And that’s logical, because to be...
A desire for efficiency is deeply rooted in most of the professionals I’ve met. And that’s logical, because to be professional, but inefficient… well, that doesn’t make sense. ITIL provides a framework for IT Service Management...
ITIL/ISO 20000: What is the job of the Change Manager?
Did you know that changes make up a significant source of new incidents? Sure, here I mean unsuccessful or poorly...
Did you know that changes make up a significant source of new incidents? Sure, here I mean unsuccessful or poorly made changes. Actually, no one likes them, neither the business nor IT. A newly created...
Does ISO 20000 guarantee excellence in IT service delivery?
It’s easy to talk to the people who are familiar with ISO standards, i.e., their purpose and pros & cons...
It’s easy to talk to the people who are familiar with ISO standards, i.e., their purpose and pros & cons of the implementation. But, let’s be honest – such people are the minority. There are...