5 benefits of ITIL Change Management implementation
Branimir Valentic
While growing and gathering know-how, IT service providers get more knowledgeable and experienced. That means performing the same job in...
While growing and gathering know-how, IT service providers get more knowledgeable and experienced. That means performing the same job in less time, using less effort, and with greater efficiency. Many processes, i.e., activities are growing...
How to resolve the problem ticket/record according to ITIL/ISO 20000
How many times have you heard: “It happened again”? In that moment, everyone (and particularly management) on the IT Service...
How many times have you heard: “It happened again”? In that moment, everyone (and particularly management) on the IT Service Management (ITSM) team wished that the real cause of the incident had been found and...
How to manage Emergency Changes as part of ITIL Change Management
Neven Zitek
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and...
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes. This is in order...
How to overcome barriers while implementing the ITIL/ISO 20000 Change Management process
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service...
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service Desk, escalation, priority, resolved, authorized…etc. But, once we get to Change Management, the tone of...
How to use ITIL to prepare the Service Asset & Configuration Management Plan
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because...
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because it enables you to perform changes in a controlled manner, allowing beneficial changes to be...
ITIL/ISO 20000 Request for Change – Your steering wheel throughout the change lifecycle
It’s no big secret that changes are one of the most common sources of incidents, and one of the trickiest...
It’s no big secret that changes are one of the most common sources of incidents, and one of the trickiest parts of everyday life inside an IT organization. We could argue about many possible reasons...
