How ITIL can help cloud services
Cloud-based services, in comparison to traditionally delivered IT services (i.e., implemented in-house), changed the way people consume services. That’s particularly...
Cloud-based services, in comparison to traditionally delivered IT services (i.e., implemented in-house), changed the way people consume services. That’s particularly true for small businesses, which gained significant value because the cloud enabled them to use...
Three main activities to set up ITIL Service Asset and Configuration Management
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for...
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for processes. The first time I had a project task to establish a Service Asset and...
Three key elements of assessment and evaluation of changes according to ITIL
Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people… etc. But, are they...
Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people… etc. But, are they all important enough? Do they all need the same approach? This question can sound tricky,...
How to use ITIL to avoid 50% of IT project failures
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when...
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when I entered the Project Management world, I was told that as many as half of...
ITIL – Change Evaluation Process
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user...
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user groups (standard change), or introduce new equipment and services to the existing environment (normal change)....
Post Implementation Review – Buzzword, or mighty tool?
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you...
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you guessed it – resolving incidents that arose as a consequence of the change). It’s not...