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ISO-20000-ITIL-blog

Tag: “context of organization”

Identifying context of the organization according to ISO 20000
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By...
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By being clear about what internal and external issues are relevant, the company builds a solid...