Identifying context of the organization according to ISO 20000
Shrikant Chaphekar
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By...
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By being clear about what internal and external issues are relevant, the company builds a solid...
COBIT, ITIL and ISO 20000 – The main differences
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its...
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its business: ITIL, COBIT, or ISO 20000? There are parameters like the nature of the business...
How Skills Framework for Information Age (SFIA) helps ITIL implementation
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which...
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which was recently revised. In this article, learn why and how to use SFIA and ITIL...
Branimir Valentic 
Neven Zitek 
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