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ISO-20000-ITIL-blog

Tag: “customer”

What are the most common ISO 20000 implementation myths?
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong...
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong with that. But, the point is that there are, maybe, even more obstacles, which people...
5 key benefits of ISO 20000 implementation
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it...
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it from the positive side – at least you have a concrete goal. Yes, there will...
ITIL Incident Management benefits – Simple explanation for your top management
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss...
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss every topic, or you had better avoid any communication. From my experience, you should invest...
ITIL Supplier Management and Service Level Management – How to put the two in balance
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely,...
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely, it’s a rare situation that a company provides and/or supports service(s) and has all necessary...
ITIL Financial Management – Charging as a moment of truth
When taking part in some of the ICT-related conferences, I meet many people working in many different industries and company...
When taking part in some of the ICT-related conferences, I meet many people working in many different industries and company sizes.  Of course, since working environment dictates daily activities and the issues they live with,...
How to measure Incident Management efficiency according to ITIL
I remember a situation when most of the users were quite satisfied with the functionality of a service, but when...
I remember a situation when most of the users were quite satisfied with the functionality of a service, but when things got tough – completely different situation. There were a lot of complaints about the...