ITIL/ISO 20000 Request for Change – Your steering wheel throughout the change lifecycle
Branimir Valentic
It’s no big secret that changes are one of the most common sources of incidents, and one of the trickiest...
It’s no big secret that changes are one of the most common sources of incidents, and one of the trickiest parts of everyday life inside an IT organization. We could argue about many possible reasons...
ISO 20000 Supplier Management – You lead the game
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services....
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services. There are some parts of the service where you need someone to help you with...
ITIL – Service Validation and Testing
Neven Zitek
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release...
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release and Deployment Management Part I – General principles and service testing, but instead of yet...
ITIL – Service Level Agreements: Designing frameworks
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what...
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what you get), I’ve tried to emphasize the importance of Service Level Management. If that article...
Early Life Support – Live environment introduction made easy
I think we would agree that if your organization wants to support a newly developed service, there is a lot...
I think we would agree that if your organization wants to support a newly developed service, there is a lot of know-how, in respect to that service, needed. The point is, when the service goes...
ITIL – Framing the value of services (part II)
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as...
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as a service example, we’ve established that value is a byproduct of service outcomes, and not...
