ITIL Financial Management – To charge or not to charge?
Branimir Valentic
Maybe it sounds simple: “We deliver some services, charge for them and generate profit.” In this context, charging is “just”...
Maybe it sounds simple: “We deliver some services, charge for them and generate profit.” In this context, charging is “just” one step, but in the real world… well, it takes a “few” more things to...
ISO/IEC 20000 Service Delivery processes – The basis for IT management
Antonio Jose Segovia
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group,...
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group, because if you want to learn ISO 20000 we have to analyze its structure in...
