5 key benefits of ISO 20000 implementation
Branimir Valentic
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it...
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it from the positive side – at least you have a concrete goal. Yes, there will...
Who is your ideal project manager for ITIL/ISO 20000 implementation?
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the...
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the topic is ITIL or ISO 20000 – implementation is the topic that creates the most interest. Implementations...
How to overcome barriers while implementing the ITIL/ISO 20000 Change Management process
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service...
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service Desk, escalation, priority, resolved, authorized…etc. But, once we get to Change Management, the tone of...
5 excuses why IT organizations avoid ITIL implementation
Neven Zitek
In my line of work, even in this day and age I come across many IT organizations that don’t follow...
In my line of work, even in this day and age I come across many IT organizations that don’t follow any ITSM guidelines or principles. With a long history and widespread adoption within the industry,...
ITIL and ISO 20000 – What does Project Management have to do with it?
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them?...
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them? I would say – a lot. Actually, I’m sure I’m not telling you anything new...
Ready, steady… go – Starting ITIL implementation
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the...
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the implementation starts. If you have taken care of those, then the next step is to...
