12 steps for ISO 20000 implementation
Branimir Valentic
If you dig into the content of ISO 20000-1 (requirements for the Service Management System, i.e., SMS), questions will start...
If you dig into the content of ISO 20000-1 (requirements for the Service Management System, i.e., SMS), questions will start to pop up. And, maybe one of the most interesting ones is certainly “How to...
How much does ISO 20000 implementation cost?
Starting any project can’t go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and...
Starting any project can’t go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is...
Main obstacles during ISO 20000 implementation and how to overcome them
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project...
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project you consider important. A lot of enthusiasm, energy and motivated people. Planning is, usually, the...
5 things to beware of when selecting an ITSM tool
ITIL or ISO 20000 implementation, as such, brings many changes inside the company – organizational and cultural, as well as process based....
ITIL or ISO 20000 implementation, as such, brings many changes inside the company – organizational and cultural, as well as process based. You can also consider it as a kind of test – for the maturity of...
How to translate ITIL/ISO 20000 language into business language understandable by your management
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and...
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and sometimes you will need a sponsor (your “political” patron inside the organization). Whatever the reason,...
What are the most common ISO 20000 implementation myths?
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong...
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong with that. But, the point is that there are, maybe, even more obstacles, which people...
