5 things to beware of when selecting an ITSM tool
Branimir Valentic
ITIL or ISO 20000 implementation, as such, brings many changes inside the company – organizational and cultural, as well as process based....
ITIL or ISO 20000 implementation, as such, brings many changes inside the company – organizational and cultural, as well as process based. You can also consider it as a kind of test – for the maturity of...
How to translate ITIL/ISO 20000 language into business language understandable by your management
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and...
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and sometimes you will need a sponsor (your “political” patron inside the organization). Whatever the reason,...
What are the most common ISO 20000 implementation myths?
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong...
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong with that. But, the point is that there are, maybe, even more obstacles, which people...
ITIL and ISO 20000 – How to setup the Capacity Management process
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in...
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in many operational activities, but also in most of the other IT Service Management (ITSM) processes....
How to overcome barriers while implementing the ITIL/ISO 20000 Change Management process
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service...
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service Desk, escalation, priority, resolved, authorized…etc. But, once we get to Change Management, the tone of...
Security incidents – How to approach them using ITIL and ISO 20000
A great deal has already been said about incidents. Actually, I think that I’m not wrong when I say that...
A great deal has already been said about incidents. Actually, I think that I’m not wrong when I say that Incident Management is the most commonly implemented process in IT Service Management (ITSM). And, that’s...
