ISO-20000-ITIL-blog

Tag: “ISO 20000”

Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too...
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too many “What if?” questions until something actually happens. But, once it does – the company...
What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is,...
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while...
What is an ITIL/ISO 20000 Release and Deployment Plan?
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and...
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT...
How to make your investment in ISO 20000/ITIL profitable
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT...
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT is put under a microscope, and everyone expects to see a return on this investment....
IT Service Continuity Plan – Why do you need it?
Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the...
Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the planning period (usually for the next 1-3 years), human resources, assets, projects, income … But,...
How personal certificates can help your company’s IT Service Management
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes...
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes a (significant) difference. I have seen, many times, companies that struggle with personal certificates for...