How to use ITIL to avoid 50% of IT project failures
Branimir Valentic
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when...
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when I entered the Project Management world, I was told that as many as half of...
5 ways ITIL can help your small business grow
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy...
When starting your entrepreneurship, what is your focus? Most probably, it’s the service(s) you offer and the clients who buy those services. Is that wrong? Certainly not – quite the contrary, that’s a business-oriented approach,...
ITIL mini case studies: Applying lessons learned to increase quality of a service
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the...
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL). But, there is something even better. Any guesses? It’s...
Is the NOC (Network Operations Center) still viable according to ITIL?
Neven Zitek
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures,...
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures, operating levels, and responsibilities. This raises several very important questions (which are going to be...
Change Proposal – Describing a change at a high level
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them,...
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them, an RfC is “a formal proposal for a change to be made.” Usually, it’s a document (or...
ITIL Reactive and Proactive Capacity Management
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features...
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features and constraints defined within Service Strategy patterns of business activity (PBA), levels of service (LOS), and...
