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ISO-20000-ITIL-blog

Tag: “ITIL”

COBIT, ITIL and ISO 20000 – The main differences
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its...
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its business: ITIL, COBIT, or ISO 20000? There are parameters like the nature of the business...
How Skills Framework for Information Age (SFIA) helps ITIL implementation
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which...
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which was recently revised. In this article, learn why and how to use SFIA and ITIL...
Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at...
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it...
How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared...
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the...
What is the Information Security Policy according to ITIL/ISO 20000?
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my...
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my hands was – a miss. It was more like a small book. That document (I...
Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too...
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too many “What if?” questions until something actually happens. But, once it does – the company...