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ISO-20000-ITIL-blog

Tag: “ITIL”

Tips and tricks for using the ITIL standard change mechanism
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it...
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it a user, or someone from the IT Service Management (ITSM) team) don’t consider resetting a...
What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is,...
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while...
What is an ITIL/ISO 20000 Release and Deployment Plan?
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and...
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT...
How to make your investment in ISO 20000/ITIL profitable
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT...
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT is put under a microscope, and everyone expects to see a return on this investment....
IT Service Continuity Plan – Why do you need it?
Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the...
Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the planning period (usually for the next 1-3 years), human resources, assets, projects, income … But,...
How personal certificates can help your company’s IT Service Management
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes...
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes a (significant) difference. I have seen, many times, companies that struggle with personal certificates for...