Events – a flood or mountain creek
Branimir Valentic
It’s hard to live with them, but even harder without them. Events – indicators of a healthy environment or signs...
It’s hard to live with them, but even harder without them. Events – indicators of a healthy environment or signs of disease. According to ITIL, event can be defined as “any change of state that...
Service Design in ITIL
Drago Topalovic
Sahil Lavingia: “Design is shrinking the gap between what a product does and why it exists.” Service Design is the...
Sahil Lavingia: “Design is shrinking the gap between what a product does and why it exists.” Service Design is the fifth and final lifecycle stage we will discuss in general terms. It logically happens after...
A trip of 1,000 miles begins with the first step – Initial diagnosis of an incident
So, an incident occurred. Service is affected. If you are lucky, event monitoring tools are in place and you will...
So, an incident occurred. Service is affected. If you are lucky, event monitoring tools are in place and you will notice the incident before users do. Unfortunately, according to my experience, most incidents are reported...
Service Transition in ITIL
Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service...
Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service Providers are usually most afraid of. Transition is known to be the source of most...
Knowing your herd – Service Asset and Configuration Management (SACM)
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same...
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same with having overview and manage your assets. If you have same service asset in more...
Service Operation in ITIL
Service Operation is a service lifecycle stage where everything happens. Operation is a place where all we did in Strategy, Design...
Service Operation is a service lifecycle stage where everything happens. Operation is a place where all we did in Strategy, Design and Transition finally makes sense. Operation will show if the job we did in previous...
