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ISO-20000-ITIL-blog

Tag: “ITIL”

ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences
Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly,...
Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly, I always receive a bunch of questions related to the Service Level Agreement (SLA; i.e.,...
How to choose the best consultant for your ITIL/ISO 20000 implementation
Can you remember a situation when you “hit a wall” and didn’t have a clue what to do next? So...
Can you remember a situation when you “hit a wall” and didn’t have a clue what to do next? So many options, but which is the right one? What to do next? Making the right...
How to become an ITIL consultant
Being a consultant sounds quite fancy, doesn’t it? I have to admit, it does, but on the other side –...
Being a consultant sounds quite fancy, doesn’t it? I have to admit, it does, but on the other side – I have to tell you that real life looks much different. ITIL covers a wide area...
How much does the ITIL/ISO 20000 implementation cost?
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to...
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to the implementation – particularly for your management. But, it’s also the most unpleasant one. Why...
Improvements in ISO 20000 vs. CSI in ITIL
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to...
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already...
How to use the ITIL CSI approach to improve your services
Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and...
Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and start an improvement initiative. Secondly, once you have the improvement defined, it’s important that there...