Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process
Branimir Valentic
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions....
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions. Although that’s good for consultants (there are always potential customers), people inside the IT Service...
ITIL Incident Management – How does it influence customer satisfaction?
Satisfied customer will pay your bills. Unsatisfied customers – well, maybe they pay the next one, but certainly not for...
Satisfied customer will pay your bills. Unsatisfied customers – well, maybe they pay the next one, but certainly not for the long term. With that act (not paying the bill, i.e., not using your services...
How to overcome barriers while implementing the Service Catalogue according to ITIL
Service Catalogue… it’s always an interesting, but controversial topic. There are many different ideas and views on the topic. It’s...
Service Catalogue… it’s always an interesting, but controversial topic. There are many different ideas and views on the topic. It’s hard to say which one of them is right and which is wrong. And, that’s...
5 things to beware of when selecting an ITSM tool
ITIL or ISO 20000 implementation, as such, brings many changes inside the company – organizational and cultural, as well as process based....
ITIL or ISO 20000 implementation, as such, brings many changes inside the company – organizational and cultural, as well as process based. You can also consider it as a kind of test – for the maturity of...
How to translate ITIL/ISO 20000 language into business language understandable by your management
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and...
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and sometimes you will need a sponsor (your “political” patron inside the organization). Whatever the reason,...
ITIL and ISO 20000 – How to setup the Capacity Management process
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in...
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in many operational activities, but also in most of the other IT Service Management (ITSM) processes....
